Delivery Information

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. We will confirm the total price payable, including delivery charges, before we accept your order.

Orders are large or heavy in weight may be subject extra delivery charges. If any order is subject to extra delivery charges we will contact you to advise you before it is dispatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes

UK Delivery Options
UK orders for delivery to a UK address have a standard delivery (currently priced at £4.90), we currently have an offer of free delivery on orders exceeding £100.

Delivery times depend on the delivery service selected and the types of goods ordered. We always aim to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed with you.

Couriers may require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit, a calling card will be left with the courier’s contact number to arrange re-delivery.

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will contact you to arrange re-delivery. We reserve the right to re-charge the delivery cost for re-delivery.

If your order is over five (5) units we will endeavour to ship the whole order as requested, however larger orders may be delivered in seperate parcels (see “Split Delivery”). This may result in a delay in the dispatch of your order.

UK Delivery Option: Standard Delivery
You will receive your goods via standard delivery. We aim to have all accepted UK orders placed before 4pm dispatched within three (3) working days, although this time may be extended if your order is placed close to a UK bank or public holiday.

If you order large quantities of goods for delivery overseas/internationally, we reserve the right to contact you and inform you of any additional shipping costs at which time you may either pay the extra amount or cancel your order.

Delivery of pre-order items
If you pre-order goods with a launch date, for example a new multimeter, then we will reserve your goods and hold the order until the day before the launch date. The pre-ordered goods will be dispatched the day before the launch date if delivery is within the UK.

Split Delivery
We may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility.

Free Delivery Offers
Free delivery offers only apply to UK Mainland orders and are not available for certain areas of the UK, including the highlands and the Channel Islands. Free delivery offers are sent using Standard delivery service, please see “UK Delivery option: Standard delivery”. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

Customers will receive vital delivery information via whichever contact details you provide on your order. Please ensure your account contact details are up to date as we cannot be held responsible for delays due to any inadequate information provided.

If you are ordering from Outer UK Mainland our Customer Service Team will contact you before your order is confirmed to seek your acceptance of any delivery charges that will apply. You may accept the delivery charges or cancel your order at the time of being contacted by our Customer Service Team.

Please note that charges may apply for returning these goods in the event of cancellation, please see our returns policy.